Resolved customers’ technical problems on daily basis, completed any task assigned like emailing, calling, and communicating with customers, prepared and conducted a live demo of the product for customers, troubleshot client issues with Flokzu BPM, provided chat support to customers in a timely manner, developed marketing of Flokzu in different countries through social media campaigns, provided answers to clients in Quora regularly, cooperated colleagues in collecting data for marketing purposes from LinkedIn.

Evaluated and managed data to ensure data reliability and accuracy, Maintain physical and digital employee records, Schedule in-house and external meetings and preparing meeting minutes, Collaborating with government officials, Prepared update attendance forms for daily staff attendance, Collaborate with other colleagues to maintain smooth work environment, Drafting project annual plan, M&E plan, project progress report, Manage and order office supplies, Update office policies as needed, Travel to fields and monitor the on-going work, Completed many other assigned tasks from CEO, Kept records and maintained backup of database, Distribute incoming mail, Installed and monitored Wi-Fi router, Troubleshoot employees’ PCs, laptops, printers, and copiers, Assist in counseling of purchasing IT equipment such as router, laptops, peripheral devices, printers and so on, Cooperated all employees in technical issues (e.g. printing, scanning, troubleshooting networks, laptops, and monitors, and many more administrative issues.), Organize company documents into updated filing systems, Address employees’ and clients’ queries (via email, phone or in-person), Prepare presentations, spreadsheets and reports

Configured, installed, repaired and troubleshot software & hardware (E.g., peripherals devices, computers, network racks, switches and PBX IP telephones, Polycom, project, database management systems, and many other required applications.), Provided helpdesk support/technical support for all colleagues, Collected inventory on weekly and/or monthly basis, Reported daily and monthly to the supervisor of IT department, Configuring database management systems, Oracle and MySQL for client’s PCs.